Agent workspace
Enquiry inbox
Every website enquiry becomes a tracked, assignable record.
Used by: Agency staff
Kestrel Platform — EnquiriesAgent
| Received | Name | Property | Assigned | Status |
|---|---|---|---|---|
| 6 Sep 21:14 | R. Mullaney | 12 Hollowbrook Terrace | Daniel O. | New |
| 6 Sep 18:02 | S. Kearns | Quaymark Wharf Apt 14 | Aoife B. | Viewing booked |
| 5 Sep 11:47 | T. Duffy | Mill Lane site | Aoife B. | Information sent |
| 4 Sep 16:20 | L. Naughton | Meadowfield House | Daniel O. | Not proceeding |
How this works
Captures contact-form and property enquiries as records with a status, an owner and a reply history, instead of loose emails.
Who uses it
Office administrator · Negotiators
Step by step
- 1A visitor submits the contact form or an enquiry on a property page.
- 2The enquiry is stored against the property it came from and appears in the inbox as new.
- 3A staff member claims it, replies from within the platform, and sets an outcome: viewing booked, information sent, not proceeding.
- 4Enquiry volume per property feeds the seller's activity report.
Data captured
- Name, email, phone, message, source page
- Assigned staff member, status, reply timestamps
Emails it sends automatically
- Instant acknowledgement to the enquirer
- Notification to the branch and the assigned negotiator
Why it matters commercially
Sellers can be shown exactly how much interest their property attracted, with dates.
This screen is a faithful preview of a private area, filled with invented data. Nothing on it is editable here.